At JournEaze Travel Services, we are committed to protecting and respecting your privacy, whilst striving to provide you with the best possible experience when enquiring, booking and traveling with us. We have systems and processes in place to ensure the personal information we process and store about you is accurate, minimised and only accessible by those that need it. We also recognize that it is important for you to understand how we use your personal information.
Please read this privacy policy carefully to understand how and why we use your personal data.
We have a legal duty to protect personal information that we collect. We may collect and use various types of personal information about you. Details of this information, together with an overview of the way that we use it and our lawful bases for the processing in each case are set out below:
We will collect personal information from you when you make an inquiry or request a brochure from us.
This includes your:
We may also collect details about the best time to contact you and any in-person appointments that you request as well as what prompted you to contact us and any other requests or comments that you may make.
We will use this information so that we can provide you with information that you have requested or contact you if you have indicated you want to hear from us. For example, to enable you to find the right destination, we will call you once the brochure has been sent out to you. We also collect personal information from you when you approach us via one of our partners, agencies, or affiliates.
Lastly, we use your personal information to help us better understand, direct, and respond to your enquiries and requests.
We have a legitimate interest to use your information in this way to make sure that we are able to help you find the right destination and start to plan the best holiday for you, and to enable us to contact you in the most appropriate and business-efficient manner. Where we rely on our legitimate interests, we'll always ensure that your rights are protected.
If you or another member of your party book a trip with us, we will ask certain details about your travel arrangements. This is likely to include details of your passports, emergency contacts, travel insurance arrangements, preferences and special requirements, frequent flyer club membership, visa requirements, flights (if you arrange your own flights). This will include personal details about you as well as other passengers who are traveling on your booking.
We collect and use this information so we can enter into and fulfil our contract with you and provide you with the quality of service we strive to provide.
We may retain this personal information so that we can use it when you next book with us as we have a legitimate interest to improve our client journey, facilitate your bookings or trips and ensure we look after our regular clients and passengers.
We will collect certain technical information from you when you visit our website. This is likely to include: the IP address or other device identifier, the browser type and version, the operating system and platform that you are using, the screen resolution of your device, the dates and times when you access our website, the full URLs of the pages you visit and the websites or links that you use to access our website, your login information, the details of products or services that are viewed and the length of visits to certain pages of the website. We use cookies to collect this information.
We will collect and use information about you when you use our mobile apps. This may include identity data, contact data, transaction data, device data, usage data, location data (if you wish to use this particular feature, you will be asked to consent to your data being used for this purpose and you can withdraw your consent at any time by disabling location data in your settings). It will also include any text you enter on the app and photographs which you add to the app.
We may collect and use information from various sources in connection with the marketing and advertising of our services. This may include your contact details (and your marketing preferences) to contact you by post, email, SMS or telephone with certain information about our offering that we think may be of interest to you (e.g. our latest travel news, inspiration from our experts and our latest offers).
We may also use data we collect from you (either directly or via our website or advertising) to help us to measure the effectiveness of our advertising and to establish what does and doesn’t interest you.
Where required by applicable law, we rely on your consent to contact you directly about our offering.
We may collect and use certain other personal information when we correspond with you (whether by telephone, email, instant message or otherwise). For example, we may record and store both in-bound and out-bound telephone and video conferencing calls, or collect information when you communicate with our staff.
In addition, we reserve the right to retain and otherwise process this information where necessary for the establishment, exercise or defense of legal claims.
If applicable, we may share details of your enquiries and/or bookings with the partner, affiliate, or agent who referred you to us.
We take the security of your information very seriously and have put physical, technical, operational, and administrative strategies, controls, and measures in place to help protect your personal information from unauthorised access, use or disclosure as required by law and in accordance with accepted good industry practice. We will always keep these under review to make sure that the measures we have implemented remain appropriate.
If you have any questions, concerns, comments, requests or complaints regarding this privacy policy, our website and/or our use of your personal information. Please contact contact@journeaze.in
We will always ensure that your rights are protected.
Terms of use
JournEaze has tried to ensure that the contents of this website are accurate. However, JournEaze will not accept liability for any loss or damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website.
Visitors who use this website and rely on any information do so at their own risk. Though JournEaze warrants that the information on the website is accurate, JournEaze will not be liable (to the fullest extent permitted at law) for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this site.
JournEaze takes no responsibility for the contents of linked websites and links should not be taken as endorsement of any kind. JournEaze has no control over the content and availability of external websites that the company may link to.
Copyright
All rights reserved. If you wish to use our content in any other way you must contact us for permission prior to use.
Links to any of the pages on our website are welcomed as long as it is clear that you are linking to our website and not passing off our content as yours. You must not imply that our site is affiliated with, or endorses your site in any way.
You are strictly prohibited from copying large sections of the content on our website. However, attributed links to our site, quoting no more than a single paragraph or a few sentences of text from a single page are allowed, providing the source is clearly obvious (for example with a link to www.journeaze.in). If you would like to use multiple extracts of text from multiple pages, or a larger section of content from a single page, you must contact us to obtain permission first.
You must not display any of our websites or micro-sites within a frame on your site without our express permission.
JournEaze Travel Services is registered in Bangalore, India.
Company registration number: RJR-F565-2024-25
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