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info@journeaze.com   +91 98440 59496  
A. Booking Procedure:
  1. Bookings shall be deemed to be valid only upon receipt of the complete payment for opted travel / tour services.
  2. No Interest shall be payable by us on any payments made, what so ever.

B. Our Liability:
  1. We are Travel & Holiday Consultants only and act as Agents for clients on one hand & for operators of various facilities on the other hand in the best interest of the client/s. We do not own any Hotel, do not control or operate any Airline / Railways / any other services. Although we try our best to arrange and recommend the best services, yet we do not hold any responsibility for the performance of all / any of the services provided by service providers or for any dissatisfaction, delay, accidents, injuries, loss of life, property, document/s & baggage/s, flight/rail delays, reservations, transportation, insurance, cancellations, suspensions or any other eventuality / irregularity and also for any consequences arising out of natural calamities, strikes, breakdown of any facility, act of omission and commission. It is understood that the client/s shall not bring, make or raise any action, demand or claim in any respect whatsoever against us, our Employees or Directors or Partners or Proprietor.
  2. We do not carry any independent / additional liability to any client beyond the liability which is reimbursed to us by any hotel, airline, tour operator or other concerned agencies. Under all circumstances our liability shall be limited only to the amount received by us in this regard.
  3. In case of any claim / dispute the Courts at Bangalore (Karnataka) – India only shall have the Jurisdiction.

Cancellation Charges (on Total Cost):
  1. For Tour Booking: A minimum amount of 50% of the tour cost will be payable on all cancellations made before 15 (fifteen) working days from the date of commencement of tour. However for cancellation made under 15 (fifteen) days will be forfeited a 100%.
  2. For air tickets and hotel accommodation the cancellation charges shall be applicable as per policies of the concerned principals.
  3. Cancellation charges for booking made during Fairs & Festivals. Special events, Christmas & New Year Eve shall be applicable as per policies of the concerned principals.)

D. Refund:
  1. No refund will be made for any unutilized or partly utilized services of any nature.
  2. Any refund due to the client/s on account of cancellation and for changes made in the booking or on any other account will take minimum 30 (Thirty) days to process the refund.
  3. No partial refund shall be made for unused rooms, meals and other services.

E. Insurance:

    In the interest of the client/s we recommend you to opt for Comprehensive Travel Insurance at their cost covering all risks.


F. Others:
  1. All Tours / Services are subject to the Rules and Regulations of the Company, Government of India and The Reserve Bank of India, Embassies of Destination Countries or such other rules & regulations as may be applicable.
  2. If the accommodation is not available in the identified / specified hotel/s for particular Tour due to reasons beyond our control, we shall make our best efforts to shift the client/s to Hotel/s maintaining more or less the same standard. No complaint/s or claim shall be made by the client/s in this respect.
  3. International check in time is 1400 - 1500 hours; check out time is 1100 - 1200 hours. Early check in / late checks out is subject to availability of rooms.
  4. Tour package rates are not applicable during trade fairs, exhibitions and conventions. Additional surcharges applicable for the same.
  5. No amendments possible once land arrangements have been confirmed.
  6. No refund for partly unutilized tickets. No refund for "NO - SHOWS"
  7. A child using an extra bed will be treated as an adult.
  8. No other service/s will be provided which are not mentioned on tour itineraries issued by us.
  9. Any amendment made after the booking shall be treated as booking cancelled.
  10. Rates are subject to change without any notice.
  11. While all efforts are made to ensure availability / accuracy of the information through our communications, we accept no responsibility / liability for any errors or omissions.
  12. Rate of Exchange will be applicable as per prevailing rates. Rates are subject to change in any case of any changes in hotel taxes, ROE, transport rates, government taxes & entrance fees.
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